-Provide pre-sale and post-sale technical and applications support to both 

internal and external customers over the phone or at customer sites

-Review customer requirements, identify the appropriate product solutions, and communicate these recommendations to customers through verbal and written quotations (when appropriate)

-Troubleshoot existing applications investigating product failures or malfunctions / Determine Root Cause / Recommend Solutions

-When needed assist with new product beta/tollgate testing to ensure on time launch dates

-Provide product training to customers and distributors

-Provide the great demo to customer

 

-Master degree in Cell biology, Molecular Biology or related disciplines

-At least two year working experience in a lab or Bio tech company

-Experience in drug screening or microscopy preferred will be excellent

-Ability to train internal and external customers in technical issues

-Ability to analyze, prepare, and present data surrounding escalated technical issues

-Computer skill set must include Excel, Word, PowerPoint, and Outlook along with the ability to adapt and learn new software tools.

-Good command of English and translate skill

 

-Problem solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

-Customer Focused - Drive to satisfy all customers, both internal and external by providing the best solution in a timely and efficient manner

-Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; participates in meetings

-Adaptability - Adapts to changes in the work environment: Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events


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美谷分子儀器（上海）有限公司
http://www.moleculardevices.com.cn